Your information.
Our privacy policy.

Who to contact

This website is operated by the containerdeskpro.com team, presented on the site as ContainerDesk Pro. Our current official website address is https://containerdeskpro.com. For privacy questions and requests, email info@containerdeskpro.com. Your signed service agreement may identify the legal contracting entity and provide additional information about its handling of your data.

Information handled

When you contact us, we receive the contact details and message content you send. The public enquiry links open your email application; clicking a link alone does not submit a message to us.

For account holders and business contacts, records may include names, email addresses, phone numbers, company details, account roles, agreements, container assignments and movements, payment records, support issues and uploaded documents. Onboarding may also involve identity and compliance documents when needed for the relevant relationship.

Hosting and security systems may process technical information such as IP addresses, request times, browser details and error or access logs. Please provide only necessary information and do not send passwords or sensitive onboarding documents in an initial email enquiry.

How information is used

We use information to respond to enquiries, manage accounts and contractual relationships, maintain asset and payment records, provide authorised document access, resolve support issues, protect the service and meet applicable recordkeeping obligations. Where data protection law requires a legal basis, processing depends on the purpose and may be necessary for a contract, compliance with legal obligations, legitimate operational or security interests, or your consent.

Access and service providers

Authorised staff can access records needed for their work. Account users can access records and documents made available to them through their assigned permissions. Service providers supporting hosting, database storage, email and security may process information to deliver those services. Information may also be disclosed where required by law or necessary to establish or defend legal rights.

Providers may process information in countries outside your own. Where applicable law requires safeguards for international transfers, those requirements apply to the relevant processing.

Cookies and browser storage

The account portal uses authentication cookies to keep users signed in and support access controls. Browser storage may remember interface preferences where those features are used. You can manage cookies and browser storage through your browser settings; blocking or deleting authentication cookies can prevent portal access or sign you out.

Retention and security

Information is retained for as long as needed for the relationship, the purpose for which it was collected, applicable recordkeeping requirements and the resolution of disputes. Backup copies may remain for their normal retention cycle. Retention depends on the type of record; contact us about a specific record.

Access controls and authenticated document access help protect account information. No internet service can guarantee absolute security. Keep your credentials private and notify us promptly of suspected misuse.

Your choices and requests

Depending on applicable law, you may have rights to access or correct information, request deletion or restriction, object to certain processing, obtain a portable copy or withdraw consent where processing relies on it. Some records may need to be retained to meet contractual or legal requirements. We may need to verify your identity before acting on a request.

Email info@containerdeskpro.com with your request, using only the details needed to identify the relevant account. You may also have a right to complain to your local data protection authority.

Other websites and updates

External websites and your email provider operate under their own privacy policies. This service is intended for adult business users. If you believe a child has supplied personal information, contact us so we can review it. We may update this policy when our service or practices change; the date above identifies the current version.